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Our highly trained staff of customer service professionals is available Monday through Friday from 8:30 am - 5:30 PM EST to assist you with any of your questions and concerns. Our staff continuously provides the highest caliber customer support for all of our sales professionals and merchant clients.
We at 1stAmericard realize that all questions, whether big or small, are important and urgent to you. After all, it's your business that we are talking about. Rest assured that when you do business with 1stAmericard, someone will be available to help you every step of the way.
View your account activity online (Coming Soon)
1stAmericard Online Merchant Reporting is a dedicated Web site that allows our merchants to access their merchant account information online, 24 hours a day, 7 days a week.
Access account information by telephone
Our interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center.
Chargeback & Settlement Support
We offer merchants the most experienced credit card fraud, loss prevention and chargeback department in the industry. Contact toll free (888) 505-8911 during regular business hours 8:30 AM - 5:30 PM EST.
Statement, Supplies & Broken Equipment
If you have any questions, need to replace broken equipment, or need supplies please contact us during regular business hours 8:30 am -5:30 pm EST. Toll Free (888) 505-8911
Merchant Technical Support
At 1stAmericard, we recognize the importance of a technical support department that is responsive to your needs. We understand that timely, correct answers to technical questions, setup questions, even simple "How do I..." questions are paramount to achieving maximum success with any business application.
Get help 24/7
1stAmericard supports its merchants 24 hours a day, 7 days a week
Get technical help for your equipment
The POS Help Desk answers questions about merchants' point-of-sale (POS) processing equipment, 24 hours a day, 7 days a week
Find support for your secure payment gateway
The HTML Support Group helps merchants with the setup of your internet processing gateway, secure payment options offered through 1stAmericard.
Merchant Hotline Support, Customer Support
For problem transactions, terminal support, operational problems or instruction please contact our hotline help desk (open 24x7) are as follows:
Omaha Direct (800) 228-0210
Nashville Direct (800) 647-3722
Vital Direct (800) 552-8227
Voice Authorization (800) 228-1122
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